Customer Support Specialist

Location: Salem, New Hampshire

Overview

Utility Cloud is a successful SaaS software company located in Southern New Hampshire. We help public and private enterprises achieve optimal performance with a smooth-running, feature rich, asset and work management application. Our solution saves each organization 30-70% on time associated with managing assets, maintenance, and fulfilling regulatory compliance, at a much lower cost than the competition.

About the Role

As a Customer Support Specialist, you’ll be responsible for working directly with our customers to assist with any product and/or service inquiries. Answering support calls and tickets, coordinating resolutions with our development team, following up on client requests, and ensuring customer satisfaction is key to this position.

Duties & Responsibilities

  • Assist customers by answering product and service questions.
  • Troubleshooting client issues that arise.
  • Coordinate with our Development team to ensure client objectives and expectations are met in a timely manner.
  • Prioritize client issues across the development board.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
  • Assist with creating and documenting help files and resources for our customers.

Desired Skills & Experience

  • Bachelor’s Degree (required)
  • 2 years of customer service experience
  • Outstanding communication skills both verbal and written
  • Able to prioritize and work independently with moderate supervision
  • Detail-oriented and the ability to follow up on tasks
  • Works effectively under pressure and maintains a positive attitude
  • Capable of multi-tasking, prioritizing, and managing time efficiently
  • Proficient in Microsoft Office

Utility Cloud offers a competitive salary and benefits package. This position is based in Salem, NH.

Customer Support Specialist

To apply for this position please send your resume and cover letter to hr@utilitycloud.us