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Gas Leaks Reported by Public

Using a mobile platform to accrue important information saves time in dispatching investigative personnel quickly as well as advising callers on potential evacuation protocols, keeping the public safe while ensuring compliance with DOT regulations. Since all data is readily available on any device, Utility Cloud eliminates paperwork and lost documents ensuring each gas leak is investigated, follow ups and status updates are automatically launched, and all data is stored for future reference improving customer service

SOLUTION - GAS LEAKS REPORTED BY PUBLIC

Pinpoint leaks and automatically triggers an inspection.

When public gas leaks or odors are reported, each call needs to be investigated for corrective action to be identified. Utility Cloud issues an immediate visual report of the status of the gas leak. A follow-up is automatically triggered. As the work is conducted, compliance information is uploaded, reducing audit preparation time, paperwork and costs.


Problem

A prime example of a natural gas leak may be caused by a fatuously connected appliance (such as a stove or dryer). Because of the flammable nature of natural gas, a spark or open flame could result in fire or an explosion.


Solution

Using a mobile platform to accrue important information saves time in dispatching investigative personnel quickly as well as advising callers on potential evacuation protocols, keeping the public safe while ensuring compliance with DOT regulations. Since all data is readily available on any device, Utility Cloud eliminates paperwork and lost documents ensuring each gas leak is investigated, follow ups and status updates are automatically launched, and all data is stored for future reference improving customer service

Highlights

  • Visualize the leak survey walk route with pipeline data

  • Pinpoint location of leaks found

  • Display survey status in real time

  • Automatically trigger follow-up gas leak investigation or repair

  • Add custom pipeline data such as coating type, steel type, etc.

  • Use Proximity Verification to view location status of field workers in real-time

  • Generates custom forms and reports

  • Automatically schedule gas leak surveys and trigger work orders

  • Send reports via email

  • Gather compliance information as the work is conducted

  • Generate custom reports automatically

  • Complete audit trail of leak survey information

Related Solutions

Gas Leak Survey

Gas Leak Survey

Investigating potential leaks found while completing a gas leak survey are crucial in keeping the public safe while ensuring compliance with DOT regulations. With Utility Cloud, when a gas leak is detected an automatic gas leak investigation and/or repair is triggered ensuring public safety. The mobile platform ensures the accuracy of data and stores history of leak survey information for future reference while eliminating paperwork and lost documents. This results in reduced time and costs for reporting and audit preparation. Visual asset mapping makes potential problem areas within the gas line distribution system easily identifiable, allowing management to make educated decisions for capital improvement projects.

Corrosion Control Inspections

Corrosion Control Inspections

A proactive approach allows corrosion issues to be remedied before the onset of major failure. A mobile cloud-based solution manages corrosion control effectively by allowing visualization of pipeline locations and inspection status in real time, while automatically issuing work orders based on results. All pipeline data and history is stored for future reference and may be accessed at any time from any mobile device. Historical data may be used to determine year to year changes in corrosion and pipe degradation, and assist in capital cost planning.

Master Meter Inspection

Master Meter Inspection

Inspection is important for maintaining master meter systems while providing a key opportunity for safety regulators to work with gas pipeline system operators to identify and correct problems before they can cause an accident. Utility Cloud streamlines visual asset maps displays the location of all the master meter systems with their real-time inspections status. Maintenance work orders based on inspection results can automatically be issued, and all history on each master meter system is recorded for future reference. O&M manuals and any other important information (such as the number of customers the system serves, the length of underground or exterior piping) related to the master meter are easily accessible on any mobile device.

Industries We Serve

Wastewater
Stormwater
Transportation
Natural Gas
Parks & Recreation
Local Government
Electric
Private Corporations

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